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Questions, answered.

Short answers first. If yours isn't here, reply to any BillRight email.

Questions? Email support@getbillright.com.

Is BillRight free?

Checking your bill is free. You'll see how many issues we found, the dollars at stake, and every finding in full. Dispute letters for all your findings cost Single Bill Pack ($29).

Can I check several bills at once?

Yes. Bill packs give you credits to use one per bill: 3-Bill Pack, $69 ($23 each) or 5-Bill Pack, $99 ($19.80 each). Each pack is a one-time payment, credits last 12 months, and anyone you share the code with can use them. See bill packs for details.

How can I pay?

BillRight accepts credit and debit cards, Apple Pay and Google Pay.

Can I get my money back?

To request a refund, email support@getbillright.com.

What do I need?

Your medical bill. Your insurer's Explanation of Benefits (EOB) helps us catch more, because we compare the two. PDFs or clear phone photos both work, up to 20 pages each.

What happens to my files?

They're deleted within 24 hours, automatically. You can also tap Delete now at any time to delete your files and letters right away. Your letters stay available through a private link for 7 days.

Do I need an account?

No. There's no account and no password. Your case lives behind a private link that expires.

How accurate is it?

Your findings come from our own billing rules, and each one shows the reason and the dollar amount. We call them possible issues because only your provider or insurer can correct a bill, so they're worth asking about.

What's the difference between an error and “worth asking about”?

An error is something your own paperwork contradicts, like a balance higher than your EOB says you owe. “Worth asking about” means a public rule suggests a question, like two codes that are usually billed as one. Those are totalled separately.

Will the provider fix my bill?

We can't promise that. Many billing offices correct clear mistakes when asked in writing, and our letters make that ask clearly and politely, using the facts from your bill.

Why do you ask about my income?

Only to check whether financial assistance is worth asking about. We ask for a range, never an exact number, and you can choose “prefer not to say”.

Is this legal advice?

No. BillRight is not legal or medical advice. We point out what your paperwork shows and help you ask about it.

Do you contact my provider or insurer?

No. You send the letters yourself, so you stay in control of what's said and when.

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It's worth checking

Medical bills deserve a FREE second look.

  1. Studies cited by the CFPB estimate that as many as half of medical claims may contain errors.1

  2. 73.7% of people who requested changes to a billing mistake got it corrected.2

  3. More than 1/3 paid bills they weren't sure they owed; 20% of them paid over $1,000.3

Sources
  1. CFPB Issue Spotlight, May 30, 2023 CFPB summarizes third-party estimates; they measure claims, not patient bills. ↩
  2. Duffy et al., JAMA Health Forum, 2024 Small subgroup of a 2023 survey panel; across all reasons for requesting changes, fewer got a correction. ↩
  3. Consumer Reports survey, 2018 2018 survey; “not sure they owed” is not proven overpayment. ↩

Sources reviewed October 2026.

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